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An agenda for the talent – First CEO (By Dominic Barton, Dennis Carey, and Ram Charan, McKinsey&Co)
"In tumultuous times, a company’s talent is its most valuable and reliable asset. What does it take to lead an organization that truly unleashes its human capital? In our combined 90 years of advising CEOs and their boards, the three of us have never come across a...
Customer Satisfaction at the Push of a Button (By David Owen, The New Yorker)
"In 2016, a European gas-station chain hired HappyOrNot, a small Finnish startup, to measure customer satisfaction at its hundred and fifty-plus outlets. One gas station rapidly emerged as the leader, and another as the distant laggard. But customer satisfaction can...
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