L’Oréal: the beauty of supply chain digitalization (by IMD)

French beauty company L’Oréal first embarked on its digital transformation journey more than a decade ago. Today, it provides an excellent case study of effective, successful digital transformation. L’Oréal’s journey emphasizes the role of senior leadership in setting...

Young people and their phones are shaking up banking

“I started the business because I love milk tea myself,” says Peng Yuxia. Meet the Cow, her shop in Hangzhou, 200km south-west of Shanghai, sells the cassava-based hot drink, also known as bubble tea, to passers-by—and, increasingly, to customers who pre-order on...