Mar 11, 2018 | , Português
“In tumultuous times, a company’s talent is its most valuable and reliable asset. What does it take to lead an organization that truly unleashes its human capital? In our combined 90 years of advising CEOs and their boards, the three of us have never come across...
Feb 6, 2018 | , Português
“In 2016, a European gas-station chain hired HappyOrNot, a small Finnish startup, to measure customer satisfaction at its hundred and fifty-plus outlets. One gas station rapidly emerged as the leader, and another as the distant laggard. But customer satisfaction...
Jan 15, 2018 | , Português
“Strategy Beyond the Hockey Stick is about unlocking big moves — because that is what it takes to beat the odds in business. Anchored in empirical evidence from 1000s of companies, it reveals what really matters and what does not — for exceptional performance....
Dec 21, 2017 | , Português
“Algorithms made him a Wall Street billionaire. His new research center helps scientists mine data for the common good.” “A visit to a scientific-research center usually begins at a star professor’s laboratory that is abuzz with a dozen postdocs...
Nov 1, 2017 | , Português
“Transforming companies to achieve organizational agility is in its early days but already yielding positive returns. While the paths can vary, survey findings suggest how to start. Rapid changes in competition, demand, technology, and regulations have made it...
Oct 3, 2017 | , Português
“In 1948, a young and ambitious man named Charles Lazarus took over his father’s Washington, D.C., bicycle shop. Lazarus tried selling children’s furniture, but he soon changed to toys, as he later told the New York Times, “after realizing that toys broke and had to...
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